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Bg99 com Privacy Policy — Our Commitment to Protecting Your Information

Bg99 com keeps your personal information completely secure. Find out clearly what data we collect, why we collect it, and how we protect it.

Last Updated: January 2026
256-bit
SSL Encryption
0%
Selling Data to Third Parties
24/7
Data Security Monitoring
GDPR
Compliant with International Standards
Table of Contents

1. Introduction

Welcome to bg99 com. This Privacy Policy ("Policy") explains how bg99 com collects, stores, uses, and protects your personal information. bg99 com believes your privacy is a fundamental right — not merely a legal obligation.

By using the bg99 com platform, you are considered to have read and accepted this Privacy Policy. If you do not agree with this policy, please refrain from using bg99 com.

This policy applies to all bg99 com services — including the website, mobile app, live chat, and email support. We manage your data in accordance with international data protection standards (GDPR) and comply with applicable laws in Bangladesh.

In short: bg99 com never sells your personal information, does not share it with third-party advertisers, and will not contact you beyond what you have consented to.

2. What Information We Collect

Bg99 com collects certain information to provide you with the best possible service. We only gather what is genuinely necessary to deliver that service.

2.1 Information Provided at Registration

When you open an account with bg99 com, the following information is collected:

Data Type Example Why It's Needed
Full Name Your legal name Account Verification & KYC
Mobile Number BKash/Nagad Number Transactions & Communications
Email Address Your active email address Notifications & Password Reset
Date of Birth DD/MM/YYYY Age Verification (18+)
Address Division & District KYC & Location Verification

2.2 KYC Verification Documents

Bg99 com may request the following documents for identity verification in certain circumstances:

  • National ID (NID) — front and back photo.
  • Passport — photo of the data page.
  • Driver's license (where applicable).
  • A recent selfie or live photo (for identity verification).

2.3 Automatically Collected Information

Some information is collected automatically while you use bg99 com:

  • IP Address: For location verification and security purposes.
  • Device Information: Operating system, browser, and screen resolution.
  • Usage Patterns: Pages visited and time spent on each page.
  • Log Data: Login time, logout time, and failed login attempts.
  • Transaction History: Records of deposits, withdrawals, and bets.

2.4 Contact Information

When you contact the bg99 com support team — via live chat, email, or phone — those conversations may be recorded for quality improvement and dispute resolution purposes.

3. How We Use Your Information

Bg99 com uses your information only for specific, legitimate purposes. We never sell your data to third parties for commercial advertising.

  • Account Management: For registration, login, and profile updates.
  • Transaction Processing: For processing deposits, withdrawals, and bonuses.
  • Identity Verification: To verify age and prevent fraud.
  • Customer Support: To respond to your complaints and queries.
  • Security: To detect and prevent suspicious activity.
  • Legal Compliance: To comply with Anti-Money Laundering (AML) regulations.
  • Platform Improvement: To improve your overall user experience.
  • Notifications: To send important updates, bonus offers, and security alerts.

Marketing Communications: bg99 com will always ask for your consent before sending you promotional messages. You can withdraw that consent at any time.

4. How Long We Retain Your Information

Bg99 com does not retain your information longer than necessary. All data is stored while your account remains active. Once your account is closed:

  • Transaction Records: May be retained for up to 5 years for legal purposes.
  • KYC Documents: Up to 7 years, as required by regulatory obligations.
  • Communication History: For up to 1 year for service quality evaluation.
  • Personal Profile Information: Deleted upon expiry of legal obligations.

Once the designated retention period ends, data is securely and permanently deleted or fully anonymized.

5. Who Your Data Is Shared With

Bg99 com never sells your information. However, limited data may be shared in specific circumstances:

5.1 Service Provider Partners

Bg99 com works with select technology and service providers that help operate the platform. Only the information strictly necessary for their role is shared with these partners, and they are bound by rigorous confidentiality agreements.

5.2 Payment Processing

Information required to process transactions via bKash, Nagad, and Rocket is shared with the respective mobile banking services. This data is used solely for transaction verification.

5.3 Legal Obligations

Bg99 com may be required to share information with authorities in response to court orders, government investigations, or other legal requirements. In such cases, we always provide only the specific information requested — nothing more.

Important: bg99 com never sells or shares your data with advertisers, data brokers, or unrelated third parties. This is an absolute and non-negotiable policy.

6. Cookie Policy

Bg99 com uses cookies — small text files stored in your browser that help improve your experience on the site.

Types of cookies we use:

  • Essential Cookies: Login sessions and security tokens — the site cannot function without these.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytical Cookies: To understand which sections of the site are used most.

You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may prevent some features of bg99 com from working properly.

7. Security Measures

Bg99 com follows industry-standard technology and practices to protect your information. Our security framework operates on multiple layers:

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Database Encryption: Stored data remains encrypted at rest.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: To protect against cyberattacks.
  • Regular Security Audits: Verified by independent third-party experts.
  • Restricted Access: Only authorized personnel can access your information.

You can help too: Use a strong password, keep 2FA enabled, and never share your login credentials with anyone. If you notice any suspicious activity, contact bg99 com support immediately.

8. Your Data Rights

You have specific rights over your personal data on bg99 com. Contact our support team to exercise any of these rights.

Your Data Rights

Bg99 com guarantees the following rights in accordance with international standards.

1
Right to Access

You can request a copy of the information we hold about you at any time. Full details will be provided within 30 days.

2
Right to Rectification

If any information in your profile is incorrect, you can update it. Contact support if you need assistance.

3
Right to Erasure

If you request account closure and there are no legal obligations to retain your data, your information will be deleted.

4
Right to Data Portability

You can export your personal data in a machine-readable format (CSV/JSON).

5
Right to Object to Processing

You can object to marketing messages or specific uses of your data. Your objection will take effect immediately.

6
Right to Withdraw Consent

You may withdraw your consent to data processing at any time, effective for all future use.

9. Children's Privacy

Bg99 com strictly does not provide services to anyone under the age of 18. We do not knowingly collect any information from minors.

If a minor registers on bg99 com and this comes to our attention, the account will be immediately closed and all collected data will be permanently deleted. If a parent or guardian suspects their child is using bg99 com, please contact our support team right away.

For Parents & Guardians: bg99 com is strictly for adults. Use parental control software to keep your children away from online gaming and betting platforms.

10. Changes to the Privacy Policy

Bg99 com may update this Privacy Policy in part or in full at any time. Any changes will be published on this page with a revised date.

For significant changes, advance notice will be sent to your registered email or via SMS. Continued use of bg99 com after any changes takes effect means you accept the updated policy. We recommend checking this page regularly.

11. Contact Us

For any questions or concerns about the Privacy Policy, or to exercise your rights, please contact us:

  • Email: support@bg99com.com
  • Live Chat: Live chat button at the bottom right of the bg99 com website
  • Help Center: Visit Help Center

We typically respond within 24 hours. Complex matters may take up to 7 business days.

Data Protection Officer: For formal requests regarding your data rights, please contact us directly at privacy@bg99com.com You can send it to the address below.

Why is your data safe with bg99 com?

Bg99 com's security infrastructure is always active in protecting your privacy.

End-to-End Encryption

Every transaction and piece of personal information on bg99 com is protected with 256-bit SSL encryption. No third party can access or read this data.

No Sale of Data

Bg99 com never sells your personal data. We have no agreements with any ad networks or data brokers.

Two-Factor Authentication

Enable 2FA on your account. An OTP will be sent to your mobile at each login, adding an extra layer of security.

Restricted Access Policy

Only authorized bg99 com staff can access your information, and solely for the purpose of providing services. All access is logged.

Regular Security Audits

Independent security experts regularly audit bg99 com's systems. Any vulnerabilities found are addressed immediately.

GDPR Compliant

Bg99 com complies with international data protection law (GDPR), giving you the highest level of control over your personal information.

Privacy FAQ

Answers to frequently asked questions about bg99 com's privacy policy.

No, bg99 com never sells your personal information. We do not share your data with advertisers, data brokers, or unrelated third parties. Your information is only used with partners necessary for service delivery and when required by legal obligation.

Your KYC documents are stored on encrypted servers and can only be accessed by authorized verification staff. Every access is logged. After KYC is complete, documents are retained for up to 7 years as required by regulatory obligations, then permanently deleted.

Partially, yes. Personal profile information will be deleted where there is no legal obligation to retain it. However, transaction records and KYC documents must be kept for a set period under anti-money laundering laws. Once that period expires, all data is permanently deleted.

No. Your betting history is entirely private and confidential. It is only disclosed to legal authorities when compelled by a court order or official government investigation — and to no one else under any other circumstances.

Every promotional email includes an "Unsubscribe" link at the bottom. Click it to stop marketing messages. To opt out of SMS, contact bg99 com support or update your notification preferences in account settings.
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